Track and Trace for Tourism and Hospitality Businesses

From 18th September 2020 tourism and hospitality businesses will be legally required to take contact details of a member from each customer party, retain these details for 21 days, and provide them to NHS Test & Trace without delay when required. Additionally, businesses need to keep a daily record of staff working on the premises. The Government will support local authorities to make further and faster use of their powers to close venues that are breaking the rules and pose a risk to public health. Fines will be levied against hospitality venues that fail to ensure their premises remain COVID Secure.

This requirement will apply to businesses and other public settings where people meet socially including hospitality, close contact and leisure venues . Full details can be found at

Separately Government has urged Businesses to prepare for the NHS COVID-19 App. A press release informs businesses to ensure they have NHS QR code posters visible on entry so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in when the NHS COVID-19 app is launched across England and Wales on Thursday 24 September –

Operators can create a QR Code and associated poster for their business that links with the app on this webpage –


Useful Links