Government Advice for the Tourism, Hospitality and Leisure Sector

Roadmap to easing lockdown restrictions

Latest: DCMS updated Q&A paper on reopening with guidance on a range of issues

The Prime Minister has announced the lockdown exist strategy for England. The 4 stages of reopening can be seen below:

Stage 1  [2 phases (8th March & 29th March)]

8th March

  • Schools reopen
  • Care home residents can nominate one regular indoor visitor
  • People can now meet one person outside their household or bubble for leisure purposes in addition to exercise
  • Wraparound childcare (including childminders) and other children’s activities can resume
  • International holiday still prohibited

29th March

  • Rule of 6 or 2 households can meet outdoors
  • Outdoor sports facilities, organised outdoor sports – for adults and under 18s will resume (this will not be subject to the gatherings limits and all outdoor children’s activities to restart
  • Outdoor parent and child groups to resume with up to 15 parents
  • Legal requirement to stay at home ceases to apply

Stage 2 – no earlier than 12th April

  • People should continue to work from home
  • Care home residents will now have access to two regular visitors
  • Non-essential retail; personal care facilities (i.e. hairdressers, salons and close contact services) and indoor leisure facilities such as gyms and spas will reopen.
  • Outdoor hospitality will reopen.
    • Customers will be required to order and consume their food and drink at their table.
    • The curfew on serving and closing times, and the requirement for a substantial meal to be served alongside alcoholic drinks, will cease to apply.
  • Outdoor settings and attractions including zoos, theme parks, drive-in cinemas and drive-in performances events will be able to restart.
  • Public buildings including libraries and community centres will reopen.
  • All children activities will now be able to take place indoors, including sport, regardless of circumstance. Indoor parent and child groups of up to 15 people can also resume.
  • Weddings, receptions and commemorative events including wakes will now be able to take place with up to 15 attendees. 
  • Overnight stays away from home will be permitted and self-contained accommodation can reopen (provided this is only used by members of the same household).
  • International travel for leisure purposes will remain prohibited.

Stage 3 – no earlier than 17th May

  • Social restrictions will be further relaxed with people allowed to meet socially in a group of six or with one other household in indoor settings
  • Outdoor gatherings of more than 30 people outdoors will remain illegal.
  • The government’s advice on working from home will remain in place.
  • Indoor hospitality will be able to reopen. However, venues will be required to provide table service.
  • The remaining outdoor entertainment venues such as outdoor theatres and cinemas will reopen.
  • Indoor entertainment venues including museums, cinemas and children’s play areas will reopen.
  • The remaining accommodation venues including hotels, hostels and B&Bs will be allowed to reopen.
  • Adult indoor group sports and exercise classes will be able to take place.
  • Certain large events, including conferences, theatre and concert performances and sports events. Capacity limits will apply
  • Funerals, weddings, receptions and commemorative events can now all take place with up to 30 attendees.
  • The government will determine when international travel should resume 

Stage 4 – no earlier than 21st June

  • All legal limits on social contact will be removed.
  • Remaining closed settings including nightclubs to reopen and large events to resume.
  • All limits on life events (weddings, funerals, commemorative events) to be removed.

Until then the existing national measures listed below are still in place:

  • Travel – You must not leave your home unless you have a reasonable excuse (e.g. for work or education purposes). If you need to travel you should:
    • stay local (avoid travelling outside of your village, town or the part of a city where you live)
    • reduce the number of journeys you make overall
    • walk or cycle where possible
    • plan ahead and avoid busy times and routes on public transport
    • avoid car sharing with anyone from outside your household or your support bubble
  • Staying away from home overnight– You cannot leave your home or the place where you are living for holidays or overnight stays unless you have a reasonable excuse for doing so. This means that holidays in the UK and abroad are not allowed. This includes staying in a second home or caravan, if that is not your primary residence. This also includes staying with anyone who you don’t live with unless they’re in your support bubble.
  • International travel– You can only travel internationally where you first have a legally permitted reason to leave home. In addition, If you are legally permitted to travel, you should look at the rules in place at your destination and the Foreign, Commonwealth and Development Office (FCDO) travel advice. Other countries have closed borders and may further restrict movement or bring in new rules including testing requirements with little warning.
  • The government has published the full guidance on how to quarantine when you arrive in England (when traveling from a country that is not on the “red list”) which includes links to the online portal to book the mandated tests for day 2 and day 8 of the quarantine. This travel test package will cost £210.
  • The government has also published guidance on how to book a place in a quarantine hotel and arrange coronavirus (COVID-19) tests if you’re travelling to England from a country on the banned travel list. This travel package will cost £1750 (for 1 adult in 1 room, for 10 days). Note: You can only arrive in England at certain ports of entry when travelling from a country on the “red list”. 

Businesses and venues which must close

To reduce social contact, the regulations require some businesses to close and impose restrictions on how some businesses provide goods and services. The businesses required to close include:

  • non-essential retail (click and collect and delivery services are allowed)
  • hospitality venues (these businesses can continue to provide food and non-alcoholic drinks for takeaway (until 11pm), click-and-collect and drive-through. Alcohol can continue to be provided through delivery.
  • accommodation such as hotels, hostels, guest houses and campsites, except for specific circumstances
  • leisure and sports facilities
  • entertainment venues
  • indoor attractions
  • animal attractions
  • personal care facilities
  • community centres and halls

Working safely during COVID-19

Lateral flow testing for staff who cannot work from home

The Government is encouraging businesses in England staff cannot currently work from home, to test their staff for COVID-19 by registering for free testing kits.

The government is providing employers with 50 or more employees with lateral flow testing kits to test their staff that cannot currently work from home, or who will return to the workplace as the economy opens up as set out in the Roadmap announced on 22 February.

The test kits are free of charge until 30 June 2021 for firms that have registered by 31 March 2021.

Companies with fewer than 50 employees can take advantage of community testing for their staff.

Restaurants, pubs, bars

Even though these businesses must close they can still offer takeaway, click and collect, drive-through and delivery services to their customers. Businesses in the sector providing these services should follow the published Government guidance for people who work in or run restaurants, pubs, bars, cafes or takeaways.

How can I make my workplace COVID-secure?

Key points include:

  • Completing and displaying your COVID-19 risk assessment.
  • Increasing frequency of cleaning
  • Ensuring good ventilation by keeping doors and windows open where possible (fire doors should not be propped open) and running ventilation systems at all times.
  • Enabling social distancing

What are the legal requirements my business needs to comply with?

  • Ask customers to wear a face covering while on your premises to pick up an order.
  • Ensure staff wear face coverings when in customer facing areas, unless they have an exemption.
  • You must not ask someone who is being required to self-isolate to come to work. If an employer is reasonably believed to be in breach of this requirement, they may be issued with a Fixed Penalty Notice 
  • Stop offering takeaway after 11pm. Delivery, click-and-collect or drive-through can continue after 11pm. Alcohol can only be provided via delivery services.

Additional resources:

Hotels and other guest accommodation

The visitor economy

Indoor and outdoor leisure facilities and entertainment venues are required to close from 5 January. Hotels and guest accommodation allowed to remain open should follow the guidance outlined in the section above.

Government Support for the Tourism, Hospitality & Leisure Sector

Test and Trace for Tourism and Hospitality Businesses

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