Government Advice for the Tourism, Hospitality and Leisure Sector

Business and venue closures and restrictions

Can my business remain open?

You can find the latest coronavirus restrictions that apply in your local area by entering your post code on the government’s search tool.

From Friday 23 October, Greater Manchester will be placed in local COVID alert level: very high.

This means the following businesses will have to remain closed.

Business closures

  • Pubs and bars (unless operating as restaurant serving substantial meals and only serving alcohol as part of such a meal)
  • casinos
  • bingo halls
  • betting shops
  • adult gaming centres
  • soft play centres and areas
  • nightclubs, dance halls, and discotheques
  • sexual entertainment venues and hostess bar

Venue restrictions

  • businesses selling food or drink (including cafes, bars, pubs and restaurants), bowling alleys, amusement arcades (and other indoor leisure centres or facilities), funfairs, theme parks, and adventure parks and activities are required to close between 10pm and 5am (Cinemas, theatres and concert halls can continue beyond 10pm, but only if the performance started before 10pm, and food and drink cannot be served after 10pm.
  • businesses and venues selling food for consumption off the premises can continue to do so after 10pm provided this is through delivery service, click-and-collect or drive-through
  • In both indoor and outdoor licensed premises remaining open, food and drink must be ordered and consumed at the table
  • hospitality venues in ports, on transport services and in motorway service areas do not need to close at 10pm, but must not serve alcohol after that time.

Relevant government pages:


Working safely during COVID-19

Restaurants, pubs, bars

Businesses in the sector should follow the published Government guidance for people who work in or run restaurants, pubs, bars, cafes or takeaways

How can I make my workplace COVID-secure?

Key points include:

  • Completing and displaying your COVID-19 risk assessment.
  • Increasing frequency of cleaning
  • Increasing ventilation by keeping doors and windows open where possible and running ventilation systems at all times.
  • Enabling social distancing

What are the legal requirements my business needs to comply with?

  • Ask customers to wear a face covering while on your premises except when seated at a table to eat or drink
  • Ensure staff wear face coverings when in customer facing areas, unless they have an exemption.
  • Take part in NHS Test and Trace by creating and displaying your NHS COVID-19 AppQR code poster for staff, customers and visitors to scan on arrival, whilst also providing an alternative method to collect data for individuals without a smartphone or access to the app.
  • You must not ask someone who is being required to self-isolate to come to work.
  • Close between 10pm and 5am
  • If you are a licenced venue allowed to remain open, you must provide table service
  • You must not accept a table booking for a group of more than 6 individuals or admit a group of more than 6 people – exemptions apply. You should also remind customers to only interact with their group
  • Take reasonable steps to prevent separate groups of 6 from interacting with each other
  • Ensure that tables of different groups are spaced 2m apart, or 1m with mitigations such as screens or barriers in place
  • Prevent shouting, singing and dancing in the venue
  • For guidance on live performances, refer to the Performing Arts guidance.
  • For guidance on hosting events, refer to the separate Visitor Economy guidancefor further information

Additional resources:

Hotels and other guest accommodation

Businesses in the sector should follow the published government guidance for people who work in or run hotels and other guest accommodation

How can I make my workplace COVID-secure?

Key points include:

  • Completing and displaying your COVID-19 risk assessment.
  • Increasing frequency of cleaning
  • Increasing ventilation by keeping doors and windows open where possible and running ventilation systems at all times.
  • Enabling social distancing
  • Enabling office workers who can work effectively from home to do so over the winter
  • Enabling contactless payments

What are the legal requirements my business needs to comply with?

Additional resources:


The visitor economy

Businesses in the sector should follow the published government guidance for people who work in hotels and guest accommodation, indoor and outdoor attractions, business events and consumer shows, and information on performing arts.

How can I make my workplace COVID-secure?

Key points include:

  • Completing and displaying your COVID-19 risk assessment.
  • Increasing frequency of cleaning
  • Increasing ventilation by keeping doors and windows open where possible and running ventilation systems at all times.
  • Enabling social distancing
  • Enabling office workers who can work effectively from home to do so over the winter
  • Enabling contactless payments
  • Understanding how your business interacts with the local area (reduce queues on the street outside, stagger check in times and opening hours to other businesses and advise customers to avoid particular forms of transport at busy times or routes to avoid crowded areas).

What are the legal requirements my business needs to comply with?

  • Take part in NHS Test and Traceby keeping a record of all your customers for 21 days. You are also required to create and display an NHS COVID-19 App QR code poster for staff, customers and visitors to scan on arrival as an alternative to providing their contact details.
  • Require adherence to the Rule of 6 (respecting all exceptions to this) when taking a booking; or allowing entry and once groups are within the premises failing to take steps to advise groups not to merge in ways that breach the rule.
  • You must not ask someone who is being required to self-isolate to come to work.
  • Ask your customers and staff to wear face coverings in mandated settings
  • For guidance on live performances, refer to the Performing Arts guidance.

Additional resources:

Government Support for the Tourism, Hospitality & Leisure Sector

Test and Trace for Tourism and Hospitality Businesses

Company Details

Address
Lee House 90 Great Bridgewater Street Manchester M1 5JW
Company number

03192592

Follow Marketing Manchester

Proud to be part of